Frequently Asked Questions

Yes! We recommend bringing your dress in for cleaning as soon as you can. The longer stains sit, the more difficult the stains are to remove.

No, we will not send your dress out for cleaning. In fact, we are the only cleaner in the Jacksonville area that does all our wedding dresses in house and by hand.

No appointment is necessary. Please drop the gown off at either one of our locations during our business hours. Our Wedding Gown Specialist will give you a call within 24-48 hours to go over what they have found on your gown and pricing as well as answer any questions you might have. We will not proceed with the cleaning until we have received approval from you.

Unfortunately, we are unable to give a price as each dress is different. If you are wanting a quote before dropping the dress off, please email clare@oceansidecleaners.com with a few pictures of the dress. Clare would be more than happy to give you a quote via email!

Absolutely! We recommend bringing the gown in for cleaning as soon as possible. If you are doing alterations with us, we will clean your gown after the alterations are completed.

On average, it takes us 8-10 weeks to clean and preserve wedding dresses. Sometimes it could be shorter than that or take us longer. We will keep you updated throughout the entire process.

Once we thoroughly clean your gown, we will place the dress into an acid-free preservation box. We compare the box size to your average sized suitcase. However, if you have a dress with many layers, it could be a bigger box. We fold the dress into the box carefully with a piece of acid-free tissue between each layer. We then stuff the bodice with tissue to give the dress shape. There is a window at the top of the box so you can see the top half of the gown and we drape the veil over the dress if you choose to preserve that as well.

We guarantee no yellowing for up to 25 years.

If you are planning on selling or wearing the dress within the next 5 years, we recommend only cleaning the gown. If stored properly (in a climate controlled, dark room away from a window), the dress shouldn’t begin to yellow until about 5 years.

We recommend booking your first appointment at least 8 weeks before your wedding date. This allows for multiple follow up appointments, if necessary. Tooran, our seamstress, typically completes all work before your second appointment (about 4 weeks before your wedding date) so that if you find anything you want changed, she still has plenty of time.

We recommend bringing the exact shoes you will be wearing on your wedding day, any undergarments and 1-2 friends or family members for moral support!

On average an alterations appointment lasts anywhere from 30-45 minutes, depending on what you are needing done.

Tooran is very skilled and familiar with wedding dress alterations. If there is anything specific that you are unsure Tooran can do, please email a few pictures and what you are wanting done to clare@oceansidecleaners.com.

Yes! We can most certainly press the dress after your alterations so your dress is ready to wear on your wedding day!

Don’t worry! We will work with you on rescheduling your appointment when the dress as come in. This is why it is important to get on our schedule early!

Unfortunately, it is hard to give an estimate without seeing your dress as every dress is different. However, Tooran would be more than happy to give you a quote before you even put the dress on during your appointment.