Privacy Policy

At Oceanside Cleaners, we care about providing exceptional care and service to our customers—including the way we handle your personal information. 

This Privacy Policy explains how we collect, use and protect your personal information as you navigate the many useful tools and information on our website at https://oceansidecleaners.com/ and our mobile applications (the “App”) on Android and Apple devices.

By using these services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you provide to us directly and information collected automatically when you use our services. Our goal is to collect only the information necessary to provide you with convenient, personalized service or to enhance our services for the future.

Information You Provide to Us

    • Contact Information: When you create an account, place an order, or contact us, you may provide us with your name, phone number, email address and physical address.
    • Order and Service Information: We collect details about your orders, including the items you are having cleaned, any special instructions and your preferences (e.g., shirts folded or hung).
    • Payment Information: When you pay for a service online, we collect your payment information, such as credit card details. This information is processed by a secure, third-party, PCI-compliant payment processor, and we do not store your full credit card number on our servers.
    • Communications: If you communicate with us via email, phone or chat, we may collect and store the content of these communications.
    • Permissions: We may request access to certain device features to improve your experience and provide services—for instance, push notifications to send you updates on order status or location data to enable our pickup and delivery services. You can disable these permissions at any time in your device’s settings.

Information Collected Automatically

    • Device and Usage Information: When you use our website or app, we automatically collect certain information about your device and how you interact with our services, such as:
      • Your IP address
      • Device type and operating system (e.g., Android, iOS)
      • Browser type
      • App usage data (e.g., features used, pages visited, time spent)
      • Crash data and performance information
    • Cookies and Tracking Technologies: We use cookies, web beacons and similar tracking technologies to collect information about your browsing behavior and app usage. Cookies are small data files stored on your device that help us improve our services, personalize your experience and analyze trends. You can control cookies through your browser settings.

2. How We Use Your Information

We only share information when it’s necessary for:

    • Service Delivery: Processing orders, scheduling pickups/deliveries, providing cleaning services
    • Account Management: Creating and maintaining your account, processing payments
    • Communication: Sending service updates, promotional offers, customer support
    • Improvement: Analyzing usage patterns to enhance our services and user experience
    • Legal Compliance: Meeting regulatory requirements and protecting our legal rights

3. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to request a copy of the personal information we hold about you, request a correction to any inaccurate or incomplete personal information, request that we delete your personal information or request to opt out of receiving marketing communications from us.

To exercise these rights, please reach out to us using the Contact Us tab on our website.

4. Data Security

We use generally accepted industry standards to protect your personal information from unauthorized access, use or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. Links to Other Sites

Our website and app link to our social media pages on Facebook, Instagram and YouTube. We may also occasionally link to external sites not controlled or operated by us. Please be aware that your interactions with these features are governed by the privacy policies of the respective sites and not by Oceanside Cleaners.

6. Children’s Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as soon as possible.

7. Changes to This Privacy Policy

This Privacy Policy is effective as of 9/1/25 and will remain in effect except with respect to any changes in its provisions in the future.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on the Site and App.